Terms and Conditions: Down Under Thrills shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passenger have travel insurance coverage. Down Under Thrills retains the right to alter routes, itineraries, fares, days of operation or even cancel tours if unforeseen circumstances occur.
Luggage Policy: Luggage for day tours: There are no luggage storage facilities on most day tours, please do not bring your luggage with you.
Pick up and Drop off Services: Down Under Thrills will offer complimentary pickup and drop off services for tours. Each tour will have its own pick up and drop off location and can be viewed in a link on each tour page. Please note it is the customer’s responsibility to be waiting out the front of your selected pickup location at least 5 minutes before departure. Failure to wait out the front of your selected location may result in the tour guide being unable to locate you, causing failure to load. Down Under Thrills cannot be held responsible for passengers who fail to load.
It is the passenger’s responsibility to ensure that the tour details on their confirmation are correct and the contact details they have provided are up to date. It may be necessary for Down Under Thrills to contact passengers regarding the tour prior to departure date. We recommend providing an Australian mobile number and checking your email regularly prior to your tour.
Meals: Not all tours include meals or drinks unless otherwise stipulated, however stops will be made during the day where refreshments can be purchased on the day.